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Mailtech Pilot Support
  1. Mailtech Pilot Support
  2. MailTech Support

Creative & Graphics Support

Please complete the attached form in full to avoid processing delays. Incomplete submissions may result in delayed review or follow-up requests.

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Type"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":42},"layout":"default","localId":"6645ce4a-2cf9-4ea0-8fb1-79515541cb2c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":144},"layout":"default","localId":"9c6c36f1-c255-477f-a982-897e96e408ba"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"c2e0bea5-43c6-4efe-ba01-71546f4d0f72"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"e096916a-7f58-4525-8fdd-d5b8e9944812"},"content":[{"type":"text","text":"Postage"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":182},"layout":"default","localId":"ff0f7cd4-11a7-4077-9dca-ef39b210cc4a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":184},"layout":"default","localId":"9f725a6e-6528-4302-acd7-2b88587c9684"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":172},"layout":"default","localId":"20d476a9-76d0-4971-ba67-9c8d6576b151"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":173},"layout":"default","localId":"882b3fea-ab96-48b0-a338-5ae38402e73f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":175},"layout":"default","localId":"89caa287-276f-4e84-8d88-da66464047dd"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"d52be796-7956-4306-8af3-e342795f603b"},"content":[{"type":"text","text":"Creative Assets"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":6,"localId":"886ee93e-f1d9-41e7-b063-5eaf4a12babc"},"content":[{"type":"text","text":"It is imperative that all creative assets are fully submitted to our Graphics team for timely processing. 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